Shipping policy

At MyPetMade.com, we’re proud to offer hassle-free global shipping. Most of our products ship free of charge, and we provide flexible delivery options to meet your needs.

1. Processing Time

Custom products (portraits, personalized designs): 3–7 business days for artwork creation before shipping.
Non-custom products (accessories, gift sets): 2–4 business days.
Please note: Processing times may be longer during holidays or peak seasons.

2. Shipping Methods & Delivery Times

We offer two shipping options:

Standard Shipping (Free): 12–18 business days
Express Shipping (Paid Upgrade): 5–8 business days

⚠️ Delivery estimates may vary slightly depending on your location, customs clearance, and carrier performance.

3. Shipping Costs

Free Shipping: All standard-sized products are shipped free worldwide.
Oversized Products: Extra-large items may incur an additional shipping fee, calculated at checkout.
Express Shipping: Customers may upgrade to express delivery for faster arrival (fees vary by region).

4. Tracking Your Order

Every order includes a tracking number, which will be emailed to you once your package is shipped.
Please allow up to 48 hours for tracking details to update.

5. Customs & Import Duties

International buyers may be subject to customs fees or import taxes, depending on local regulations.
These charges are the customer’s responsibility and are not included in our product or shipping prices.

6. Delivery Issues

If your tracking shows “delivered” but you haven’t received your package, please contact your local carrier first.
We are not liable for lost or stolen packages after delivery is confirmed.
If a package is returned due to an incorrect address provided by the customer, reshipment fees will apply.

7. Holiday Season Notice 🎄🐾

During high-demand seasons such as Christmas and Halloween, shipping carriers may experience delays. Please place your orders early to ensure timely delivery.

8. Contact Us

For any shipping-related questions, email us at:
📧 info@mypetmade.com