Terms of service

Welcome to MyPetMade.com (“we,” “our,” “us”). By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Conditions

  • By using our website, you confirm that you are at least 18 years old, or have the consent of a parent/guardian.

  • We reserve the right to refuse service to anyone at any time for any reason.

  • Prices, products, and availability are subject to change without prior notice.

2. Products & Custom Orders

  • All of our products are custom-made based on the photos and details you provide.

  • Please ensure your uploaded images are clear, high-quality, and comply with copyright laws (only use photos you own).

  • Once production has started, custom orders cannot be canceled or refunded, except under specific conditions outlined below.

3. Payment

  • We accept major credit cards, PayPal, and other secure payment methods displayed at checkout.

  • Payments must be completed before production begins.

4. Shipping & Delivery

  • We offer worldwide shipping. Delivery times may vary depending on your location and selected shipping method.

  • We are not responsible for delays caused by customs, postal services, or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional shipping fees.

5. Returns & Refunds

  • Because our products are custom-made, we cannot accept returns unless the item arrives damaged, defective, or incorrect.

  • If your product arrives damaged, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

  • We offer a 100% Money-Back Guarantee if you are not satisfied with your artwork proof before final approval.

6. Intellectual Property

  • All designs, artwork, and content on MyPetMade.com are the property of MyPetMade and its artists.

  • You may not reproduce, resell, or redistribute our products without prior written permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from your use of our products.

  • Our maximum liability is limited to the purchase price of the product.

8. Donations & Charity Support

  • A portion of every purchase may be donated to animal shelters or rescue organizations. Specific details of donations may vary and are subject to availability.

9. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page with the revised effective date.

10. Contact Information

For questions about our Terms of Service, please contact us:
📧 Email: info@mypetmade.com